Your Cognitive Helpdesk Agent for automating L1 IT support.


Enables IT organizations to provide better IT service experiences for end-users through conversation engagement, and knowledge graph driven responses and actions.

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AI based Cognitive L1 Bot

Algomox Norra enables you to implement a 24 x 7 lean IT services model, automatically manages IT support challenges, and save IT operational costs up to 40%.

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Enable you with 24/7 omni-channel interface.

‌Unlimited 24/7 AI based help desks service to provide immediate live support to your users request through omni channel interface.

Enable you with 24/7 Omni Channel interface

Shift left further with help desk automation.

Automate your IT service desk and help desk to improve the IT support efficiency and lower the cost of operation.

Shift left further with help desk automation

Improve customer satisfaction.

Knowledge graph based automated it service provide better end-user/customer experience as well as provide speedier incident and service request resolutions.

Improve Customer Satisfaction
Automated L1 IT Support based on AI

Norra for L1 IT Support.

With Algomox Norra, the IT helpdesk team can enhance their capability to offer near real-time service request fulfillment and automated incident remediation for 24x7 without increasing the L1 helpdesk staff.



Automated L1 Support