Oct 25, 2022. By Jishnu T Jojo
The complexity of the modern IT environment is growing. Today, middle to large companies use an average of three cloud service providers for various enterprise applications and services. In addition, the sheer amount of data generated by application infrastructure and the high likelihood of performance issues every time an update or change is made to that existing infrastructure add to this complexity. Even though application performance monitoring (APM) solutions provide real-time alerts for performance issues, there is evidence that IT teams require more assistance to monitor the increasingly complicated landscape successfully.
What are the key capabilities of AIOps? The main strength and advantage of AIOps are that it provides DevOps, SRE, and ITOps teams with the speed and agility they require to identify events as soon as they occur, ensuring the availability of essential services and the provision of the best possible digital customer experience. However, these teams have had difficulty doing this because of fragile rules-based procedures, the formation of silos due to specialization, and, most importantly, an excessive amount of repetitive manual work. The following are more of them: Noise cancellation AIOps reduces noise and distractions so busy engineers can concentrate on what is crucial rather than being sidetracked by unimportant warnings. In addition, by avoiding disruptions that harm sales and the customer experience, service-impacting issues can be found and fixed more quickly. Correlation By combining information from several data sources by removing silos, AIOps offers a comprehensive, contextualized view of the IT environment, including the infrastructure, network, apps, and storage, both on-premises and in the cloud. Collaboration AIOps reduces end-user disturbance by promoting seamless, cross-team cooperation between professionals and service owners. This speeds up diagnosis and resolution time. Remediation The methods for resolving reoccurring events can be automated through knowledge recycling and root cause analysis, bringing operations teams closer to a ticketless and self-healing environment.
The basic AIOps use cases Businesses have had difficulty utilizing the true value of their data. However, thanks to AI and ML developments, we now have ways to organize and navigate through this formerly unmanageable data. Artificial intelligence in IT Operations is the collective name given to these solutions. Although the framework is still in its infancy, let's look at the primary AIOps use cases. Big data management Performance analysis Anomaly detection Event correlation and analysis IT service management IT Process Automation
AIOps - AI-driven evolution of ITOps 1.Monitoring & Observability In enterprise IT, monitoring is the process of instrumenting particular infrastructure and application components to gather data (typically metrics, events, logs, and traces) and then analyzing that data concerning thresholds, recognized patterns, and error conditions to produce insights that can be used to take appropriate action. A system's exterior behavior is the main focus of monitoring, particularly the data that was intended to be collected. The most successful environments for monitoring are those that are reasonably steady and where critical performance metrics and normal versus abnormal behavior are understood. Monitoring was a suitable method of environment management when business IT was mostly run in a company's data center. Traditional monitoring collects logs and traces in modern scenarios, but things will get a bit complicated in the modern environment. That's where observability comes into the picture. Observe is the terminology that comes from control theory, and applying it to Artificial Intelligence can collect multiple kinds of unstructured data, log files, matrices, and traces, and it can evaluate things at the same time. This way, we better understand the system condition and problem condition and can act specifically on causes, and we can solve the problem quickly. 2. ITSM & Engageability An approach called ITSM describes how IT teams should oversee the full supply of IT services. These services involve procedures and actions for developing, planning, and maintaining IT services. In IT enterprises, the practice of IT service management has long been in use. The IT team was able to perform operations at a cheaper cost, with quicker deployment, and with well-defined, repeatable, and manageable IT processes thanks to the implementation of ITSM. However, this approach did not sustain the lights for a long time. Here comes the engage ability into the canvas. Engageability comes on two fronts, Engageability with system Engageability with the end user Engageability with the system includes enhance knowledge management and change risk analysis. So we could call it AITSM. Engageability with end-user demands a little bit different perspective. The traditional end-user engageability is mainly through email or phone. This would lead to poor end-user engagement. Now, web-based or service-based tools can go much beyond and cater to 24/7 omnichannel support. Which means people can interact with different chat mechanisms. 3. Act & Automation The act is the cognitive automation of IT Operations through Artificial Intelligence based analytics and orchestration. Current automation cannot understand the feedback, or it fails to understand the huge volume and variety of data generated by the system. Automation is a machine activity, and act is human activity here; we can convert machine activity to human-based automation at the same time without the involvement of humans. That is called cognitive automation. Hence we transformed the entire IT activities into feedback or response-based automation in a real-time fashion. That way, you can address your problems quickly. In short, these elements can cover everything together as three-way functionalities and offer the team low-touch IT operations. To learn more about Algomox AIOps, please visit the Algomox AIOps platform page