Sep 13, 2022. By Jishnu T Jojo
As a business expands, operational challenges always accompany its strides. Many companies have challenges that can feel overwhelming to handle. It is critical to have solutions in place so you can get through growing pains when they occur, especially now that your business has faced the challenges of getting off the ground. These everyday worries can be expensive if left unchecked and range from managing the uncertainty of where your organization is headed to taking care of overheads. New technologies are constantly being introduced, and new working methods are being embraced in today's IT environments. The primary responsibility of IT operations is to maintain the dependability of the systems. IT operations are essential to delivering and maintaining excellent customer experiences during your company's continuing digital transformation. But it's challenging. A quick answer is required to address the growing complexity of data management and the demand for faster, more effective data management, which will eventually give rise to AIOps.Some of the challenges faced by IT organizations that block their growth and scalability are:
1. Newer type of unstructured operational datasets. Operational data is the lifeblood of IT Operations. These data can fall into either structured or unstructured groups. Unstructured data is more prevalent than structured data in the present big data era. Unstructured data can be anything, including log files, application traces, network traffic, etc... Simply said, unstructured refers to datasets—typically big collections of files—that aren't kept in a structured database manner. These data frequently go unused because it is more difficult to process, explore, and infer details than structured data. 2.Siloed tools without any integrations A process, management approach, or organizational group that does not interact with one another is referred to as an operational silo. For example, the infrastructure monitoring team is not interacting with the application monitoring team. The organization's potential for growth and success is hampered by these silos, which directly influence productivity and income. According to studies, some customer experience specialists think operational silos are a major obstacle to delivering seamless customer experiences. 3.Skill Gaps IT abilities now encompass a constantly expanding range of competencies as it has become the center of business in the twenty-first century. IT skills can range from managing IT staff in many IT philosophies, such as agile and DevOps, to programming in almost infinite languages. They can also include the general operations and systems knowledge and communication needed to run a help desk. As a result, when we discuss the IT skills gap, the necessary abilities fluctuate significantly depending on the requirements of various firms and particular roles within one company. 4. Unable to identify the unknown issues When a performance and security issue arises for a large-scale software system, particularly an online service system, it is preferable to verify whether this issue has previously occurred. If earlier problems are similar, a tried-and-true solution might be used. If not, it will become an unknown issue to handle. Many performance metrics and log files can be used to describe the symptoms of a performance or security problem. However, the complex architecture of software systems makes manual unknown issue detection using metric data and log analytics expensive and time-consuming. 5.Gaps in IT Automation Gaps in automation or lack of automation will be one of the sizable issues with the organization's performance. Automation is crucial as it holds the time and cost aspect of organizational function. Traditional tools cannot handle the issues as it takes a lot of clocks to solve things. 6.Inefficiency and Operational cost Several factors can reduce organizational efficiency. It includes an increase in data, the real-time nature of data, security, system infrastructure, etc. If the operational issue and reprogrammed response script can't be identified on time, it will result in a high operating cost.
How AIOps help to improve IT? The above blockages have only one solution: Artificial Intelligence for IT operations(AIOps). It will overcome these challenges with many of AIops features; 1.Ability to understand new data types The newer IT systems generate vast volumes of unstructured data in different formats. This includes log files, application traces, and traffic data. The raw data must be collected and transformed into internal data for AIOps, depending on the system's needs. Once we collect the data, it should be analyzed for more meaningful inferences. 2.Ability to handle a large volume of data AIOps collects and aggregates the enormous and continuously growing volumes of operations data produced by several IT infrastructure components, apps, and performance-monitoring technologies. It will be done with the help of Machine Learning and Big data analytics 3. Quickly analyze the data and derive inferences Any IT organization can now discover and respond to anomalies and security issues more quickly because of the AIOps platforms' scale and real-time ability to process enormous volumes of data collected from numerous sources. 4. Identifying unknown issues The observation of the entire IT system kicks off the AIOps layers. It aids in the collection of a sizable amount of IT data, both structured and unstructured. When there is an unknown issue in the data set, AI-based observability automatically warns the IT operators and assists in data analysis. The physical and virtual environments inside the IT organization will gradually become more visible. Better accessibility and productivity are made possible by observability, which unifies all applications and resources onto one platform. 5. Automatically remediate issues AIOps offers a centralized repository for all incidents as well. This enables IT, administrators to examine the big picture and spot trends that can point to systemic issues. Every IT organization's service desk must have this as its primary feature. In addition, IT teams can cut down on time spent on tedious work by automating the problem-finding and problem-solving processes.
The adoption of AIOps makes life easier for the IT Operations team by tackling the current system's many problems, giving us complete end-to-end visibility and control over the IT environment. Also, it enables any IT team to respond proactively to any emerging technical issue. Foresight, enterprises must employ AIOps to transform IT into a proactive, strategic partner that helps them drive improved operational efficiency and innovation. To know more about AIOps please visit the Algomox AIOps platform page