IT Governance becomes diluted the more it travels down the chain of command. AIOps can control that with AI-enabled Governance that helps enforce compliance, meet SLA criteria, and enables business value of IT tracking up to each CI level.
Effective IT governance requires that processes and standards should be clear and enforceable. This requires visibility into IT activities at a deep level and correlating them to the business goals and metrics. AIOps tools by nature of their operations collect all KPI and log information of the enterprise IT stack. This enables them to be the perfect candidates to provide deep dive visibility into IT infrastructure.
IT Operations are highly important to organization end goals, but it's often difficult to communicate that to stakeholders in direct business value terms. AIOps enables this line of communication by enabling combined tracking of business and IT metrics. This enables stakeholders to draw clear correlations between business value and ITOps efficiency and use this information for clear strategic IT investments.
SLAs are the final targets for ITOps teams. Hence one of the key elements of IT Governance is service level management and resource optimization. AIOps can enable this for IT leaders with meticulous analysis and trend prediction of resource needs, and pre-configured safety thresholds and alerts in case of excess usage. This removes human error out of the equation in meeting SLA criteria.
AIOps enables compliance checks for all serious deviations from enterprises SOPs with risk assessments, and IT operational activity monitoring. AIOps can enable enhanced applications including testing for adherence to coding standards and assist in risk planning of IT processes like patch management and change management.
