L1 helpdesk can transform into a new paradigm and culture with the help of advanced artificial intelligence. The application of AI into helpdesk activities enables the complete automation of L1 activities. L1 helpdesk automation enables improving user satisfaction as most queries will be automatically handled without any delay.
L1 helpdesk automation enables in automating every IT service helpdesk operations such as service request ticket creation to auto-fulfilment of request. This automation improves the productivity of the entire IT operations by 70%.
L1 helpdesk automation ensures in automatically executing the workflows as when user request their queries. This helps in avoiding any manual error or any work inconsistencies that can occur. This ensures faster closer of tickets and saves operational time.
The application of AI in L1 automation enabled to quickly respond and resolve IT issues. AI-based models deployed will automatically handle all the queries from the user and automatically process them. The system will automatically prioritize and route tickets to handle them faster ensuring the SLA are maintained.
With the shift to AI based automation, manual tasks are now automated. This helps in the faster response of issues and resolve them much faster. This improves the user satisfaction as request are processed faster and meet SLAs without any breach.
