AIOps is an emerging system that combines big data and AI or machine learning functionality to enhance and partially replace a broad range of IT operations processes and tasks. These tasks include availability and performance monitoring, event correlation and analysis, IT service management, and automation. By adopting and leveraging AIOps, IT organizations can automate and enhance IT operational practices and access continuous insight into the performance of their business services. The primary objective of AIOps is to provide insights from the IT infrastructure using machine learning and reinforcement learning, and they can act upon these insights using cognitive automation.
AI and AIOps technology bring business KPIs and IT SLAs closer to the desired level, thus significantly transforming enterprise IT operations to make them more business driven. Finally, the promise of AIOps to IT operations is to operate in a better, faster, and scalable fashion. AIOps adoption will enable the IT organization to be the first citizen in the enterprise digital transformation journey. The adequately planned AIOps adoption enables the IT team to be the critical partner of the business.