Coordinate major incidents without the chaos
Major incident management, on-call, escalation, war-room collaboration and auto-drafted postmortems — orchestrated by Norra.
Major incidents spiral into chaos
When a critical outage hits, disconnected tools and unclear ownership turn minutes into hours of lost service.
Fragmented war rooms
Teams juggle chat, email, and calls with no single source of truth.
Unclear ownership
Roles and decision rights get decided mid-crisis, delaying action.
Missing post-incident record
Manual notes leave gaps in the timeline needed for RCA and compliance.
What it does
How ITMox mobilizes and resolves major incidents
Declare
Correlate alerts and open a major incident with severity.
Page & Bridge
Escalate on-call and spin up the war-room channel.
Update
Post timed status updates against SLA to stakeholders.
Postmortem
Close the incident and draft the report from the timeline.
Who it's for
Incident Manager
Coordinated response, less chaos.
SRE
Faster mobilization and comms.
CIO
Reliable major-incident handling.
Buyer outcomes
Why teams choose ITSM Ops Major Incident Management
Turn every major incident into a coordinated response with one command center for communication, decisions, and accountability.
Faster time to resolution
Automated bridges and runbooks cut MTTR by removing manual handoffs.
No rip-and-replace
Overlays your existing ITSM and monitoring tools instead of replacing them.
Consistent stakeholder communication
Auto-generated status updates keep executives and customers aligned.
Audit-ready governance
Every action, decision, and timeline is logged for post-incident review.
Coordinate major incidents without the chaos
Automate this workflow with agentic AI — grounded in your operational data and governed by policy.
Modernize Incident Management